The NHS Inpatient Survey is part of a national programme to improve patients’ experiences while in hospital. Taking part in the survey is voluntary and all answers are confidential. If you are selected to take part, you will receive a questionnaire in the post and text message reminders.
FFT’s can be found in the department you are visiting or you can ask a member of staff for a copy. The forms are anonymous and once completed you can drop them off in the deposit boxes situated within the department.
The Patient Experience Team or Trust volunteers will collect the feedback forms weekly and separate the compliments, comments and concerns. Any specific comments to staff will be sent to the departments and concerns will be flagged for improvement and actions.
FFT data is reported on weekly and monthly. The weekly reports are scanned copies of the Friends and Family Test forms and are sent to the relevant departments. They are separated by concerns, compliments and feedback. Monthly, a report table that is divided by department is sent to the senior management team for each speciality. FFT footfall and response rate data is also reported on in the monthly DMB and Quality reports and discussed during the corresponding meetings.
When you visit, you'll see our Smiley Face Touchscreens around the site. They are a quick way to share how you feel about your visit. Simply touch the screen and select the face which matches your experience. Your feedback gives us a quick way to understand the general mood and experience of our visitors, which means that if lots of people are having a less than positive experience, we can intervene.
Following your appointment in the Main Outpatient department, we would like to know about your experience.
Following your appointment in the Imaging department (x-ray, MRI,CT or Ultrasound), we would like to know about your experience.
Following your appointment in the Preoperative department, we would like to know about your experience.
Following your procedure, we would want to know about your experience in our Theatres and Recovery department.
Following your appointment in the Therapy department (hydrotherapy, Outpatient Physiotherapy, Orthotics), we would like to know about your experience.
Following your stay in hospital we would like to know how you found the food during your stay and whether you'd suggest any improvements.