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I am a Patient

What to expect

Outpatients


Your outpatient appointment

When you arrive for your appointment visit the outpatient reception desk where you can be checked in. Your appointment letter contains the details and location of the clinic you are attending. If you need to ask any questions, talk to your receptionist or look out for one of our friendly volunteers who will be happy to help.

Please be aware that you may not always be seen by the consultant named on your letter but by a member of their team. Who you see will depend on your specific requirements. All of our staff are experienced and professional and will make sure you receive the best care possible.

Outpatient waiting times

We aim to keep waiting times as short as possible however there are times where delays occur. Your consultant and care team try to give enough time to each patient to fully examine, explain and discuss treatment options.
 

Cancelling your appointment

If you are unable to attend your appointment or would like to change it please let us know as early as possible. This will allow us to reschedule your appointment and offer your cancelled appointment slot to someone else. If you do not inform us you cannot attend, your referral may be returned to your GP which will mean a longer wait for you.

To cancel your appointment please contact the appointment office on 0121 685 4186 or email, Monday to Friday, 8am till 6pm.

The Pre-operative Assessment Clinic

If you and your consultant decide that surgery is the right option, you may be asked to attend the Rapid Clinic. The Rapid Clinic is the first step in checking that you are healthy and suitable for your surgery. A blood sample and swabs will be taken and you will complete a questionnaire. Provided you meet the requirements we will aim to give you a date for your surgery within three months.

If you and your consultant decide that surgery is the right option, but you are not asked to go to the Rapid Clinic, you will attend a Pre-operative Assessment appointment at a later date.

Inpatients


Preparing for Surgery

Accepting your surgery date

Elective surgery is your choice and always carries associated risks and benefits. You can decide whether to proceed with your surgery, or delay it and discuss alternative treatment options. In addition to the usual risks and benefits of an operation, it is important that you understand the specific risks associated with COVID and that you also take certain precautions as recommended by your medical team.

All elective planned patients must:

  • Follow comprehensive social-distancing and hand hygiene measures for 14 days before admission
  • Self-isolate 3 days prior to admission

This period of pre-operative isolation is the most important thing you can do to protect yourself before your surgery. Before your self-isolation begins you should decide who will accompany you to hospital:

  • If it is a member of your household, they should self-isolate with you to offer you the greatest protection.
  • If they are outside your household, they should self-isolate too

If you become symptomatic at any time you should inform us.

Every patient who is having a procedure will be screened to check if they are positive or negative for coronavirus.

Before your procedure you will receive a full pre-operative assessment which will show whether you are fit to proceed to surgery.

You should not receive a COVID-19 vaccination 2 weeks immediately before or after surgery.

Please remember your admission time is not the time you will have your procedure, but it allows for you to be admitted, speak to the medical team and ensures you are safely prepared for your procedure.

Arriving at the hospital

Before the day of your surgery you will be told where to report. Your nominated person should bring you to hospital. They can drop you off, but should leave after you have entered the premises. They must stay self-isolated until you are ready to be discharged.
 
On arrival you will be given a face mask to wearand asked to sanitise your hands.

Visitors

We have made some changes for visitors, please view the updated information. 

Nutrition

Good nutrition is important in the weeks leading up to your surgery or treatment; a well-balanced diet helps you to recover more quickly and reduces the risk of complications.

Increase the amount of protein you eat in the weeks before and after your surgery. Good sources of protein include grilled white and red meat, fish, cheese, milk, yoghurt, soya, nuts and seeds.

Try to drink 8 – 10 glasses of water per day in the weeks before and after your surgery. This will help your wound to heal well, make you less tired and help you to recover more quickly. If you are normally on a restricted fluid intake, please consult medical staff before changing your fluid intake.

Physiotherapy appointment

Due to the COVID-19 pandemic we are currently conducting our appointments virtually, by telephone or video consultation.

Your therapist will try contacting you 3 times during your allocated appointment. If they are unable to get through then this will be classed as a 'did not attend' and you may be discharged.

Telephone appointments - You will be given an appointment time in which the therapist will contact you by telephone. Please ensure we have up to date contact details for you.

Video appointments - Further instructions will be emailed to you if this appointment type is required. This will be explained to you when booking the appointment.

We are only offering minimal face to face appointments for clinically urgent problems that require this and each case is risk assessed on an individual basis.  We apologise for any inconvenience this may cause.

If you do not attend your appointment and then do not contact us within 2 weeks we will unfortunately have to discharge you from our care.

Checklist for your appointment:

- Please ensure you have an up to date list of medication to hand.

- If your appointment is via video call or face to face, please ensure you are wearing shorts for a lower limb problem, or a vest top for an upper limb problem.

If you are unable to attend your virtual or face to face appointment please let us know at least 24 hours in advance so that we can offer your appointment to another patient.

Physiotherapy department: 0121 685 4120

 

Day Case

Elective surgery is your choice and always carries associated risks and benefits. You can decide whether to proceed with your surgery, or delay it and discuss alternative treatment options. In addition to the usual risks and benefits of an operation, it is important that you understand the specific risks associated with COVID and that you also take certain precautions as recommended by your medical team.

Before your procedure you must:

  • Follow comprehensive social-distancing and hand hygiene measures for 14 days before admission
  • Self-isolate 3 days prior to admission

This period of pre-operative isolation is the most important thing you can do to protect yourself before your surgery. Before your self-isolation begins you should decide who will accompany you to hospital:

  • If it is a member of your household, they should self-isolate with you to offer you the greatest protection.
  • If they are outside your household, they should self-isolate too

If you become symptomatic at any time you should inform us.

Every patient who is having a procedure, will be screened to check if they are positive or negative for coronavirus.

You will receive a full pre-operative assessment which will show whether you are fit to proceed to surgery.

You should not receive a COVID-19 vaccination 2 weeks immediately before or after surgery.

Please remember your admission time is not the time you will have your procedure, but it allows for you to be admitted, speak to the medical team and ensures you are safely prepared for your procedure.

Planning your visit

Where we are

It’s a good idea to plan your visit in advance so that you can arrive on time and feel prepared. Our address is:

The Royal Orthopaedic Hospital
NHS Foundation Trust

Bristol Road South
Northfield
Birmingham
B31 2AP

Download the map

Getting here by car

Parking information can be found here

Public transport

Getting here by bus

The National Express West Midlands Services 61, 98, 63 all run from the City Centre, along Bristol Road and stop outside the Hospital gates.

The First Direct Bus service number 144 runs from the City Centre, every half hour to Bromsgrove and Worcester and stops outside the hospital.

Use the Network West Midlands journey planner

Getting here by train

The closest train station to The Royal Orthopaedic Hospital is Northfield Train Station. Please be advised that the station is approximately 1.2 miles from the hospital, a distance which may be unsuitable for some visitors. 

Use the Network West Midlands journey planner



Amplitude Patient Outcomes Portal

Amplitude is a quick and easy way for you to track your progress. It's online set of simple questions that you will answer before and after your surgery. Amplitude is important because:
  • It allows you to track the progress you are making
  • It helps us to monitor you and provide you with the best support
  • It enables us to learn and offer even better care to our patients

How to use Amplitude