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I am a Patient

What to expect

Outpatients

Parking information

Car parking is available for patients and visitors to the Royal Orthopaedic Hospital NHSFT however at peak times the car parks can become congested and spaces are limited. The pay and display pay stations accept both credit/debit cards payment and the following coins: £2, £1, 50p, 20p and 10p. Please obtain a ticket before you leave your car and ensure that it is clearly displayed on you dash board or window. (The pay machines do not accept notes - there is a change machine available opposite the entrance to the X-ray Department). A parking attendant is available from 7am – 6.30pm, Monday – Friday, based in Gate C car park.

Daily Parking charges

Up to 2 hours                    £3.80

Up to 5 hours                    £5.00

Up to 24 hours                  £7.50

A 20 minutes drop off facility is available free of charge. Please obtain a free ticket from the pay and display machine and display in your vehicle.

Blue badge holder charges

Up to 5 hours                    £3.80

Up to 24 hours                  £7.50

Alternative Payment Methods

The Royal Orthopaedic Hospital Car Park location code is 4012

Patient parking charge concessions – Weekly Tickets

Reduced car park fees are available for patients in certain circumstances which may require regular or long term visits. Please pick up a form from the ward or department you are visiting or from the welcome desk situated at the main entrance to the Outpatients Department.  The cost is £17.50 per week. Please note, weekly tickets cannot be purchased in advance.

Ward 3 patients can apply for a separate weekly ticket costing £10.

For more information please see the parking attendant on-site, call 0345 301 1151 or visit the APCOA Connect website at www.apcoaconnect.com


Your outpatient appointment

When you arrive for your appointment you can check yourself in using our check-in kiosk. Alternatively visit the outpatient reception desk where you can be checked in. Your appointment letter contains the details and location of the clinic you are attending. If you need to ask any questions, talk to your receptionist or look out for one of our friendly volunteers who will be happy to help.

Please be aware that you may not always be seen by the consultant named on your letter but by a member of their team. Who you see will depend on your specific requirements. All of our staff are experienced and professional and will make sure you receive the best care possible.

Outpatient waiting times

We aim to keep waiting times as short as possible however there are times where delays occur. Your consultant and care team try to give enough time to each patient to fully examine, explain and discuss treatment options.
 
You don’t have to stay in the outpatients department while you wait. If you would like to stretch your legs or get a hot drink in our cafe, simply take one of our buzzers with you and we’ll buzz you when you’re due for your appointment.

Cancelling your appointment

If you are unable to attend your appointment or would like to change it please let us know as early as possible. This will allow us to reschedule your appointment and offer your cancelled appointment slot to someone else. If you do not inform us you cannot attend, your referral may be returned to your GP which will mean a longer wait for you.

To cancel your appointment please contact the appointment office on 0121 685 4186 or email, Monday to Friday, 8am till 6pm.

The Pre-operative Assessment Clinic

If you and your consultant decide that surgery is the right option, you may be asked to attend the Rapid Clinic. The Rapid Clinic is the first step in checking that you are healthy and suitable for your surgery. A blood sample and swabs will be taken and you will complete a questionnaire. Provided you meet the requirements we will aim to give you a date for your surgery within three months.

If you and your consultant decide that surgery is the right option, but you are not asked to go to the Rapid Clinic, you will attend a Pre-operative Assessment appointment at a later date.

Inpatients


Parking information

Car parking is available for patients and visitors to the Royal Orthopaedic Hospital NHSFT however at peak times the car parks can become congested and spaces are limited. The pay and display pay stations accept both credit/debit cards payment and the following coins: £2, £1, 50p, 20p and 10p. Please obtain a ticket before you leave your car and ensure that it is clearly displayed on you dash board or window. (The pay machines do not accept notes - there is a change machine available opposite the entrance to the X-ray Department). A parking attendant is available from 7am – 6.30pm, Monday – Friday, based in Gate C car park.

Daily Parking charges

Up to 2 hours                    £3.80

Up to 5 hours                    £5.00

Up to 24 hours                  £7.50

A 20 minutes drop off facility is available free of charge. Please obtain a free ticket from the pay and display machine and display in your vehicle.

Blue badge holder charges

Up to 5 hours                    £3.80

Up to 24 hours                  £7.50

Alternative Payment Methods

The Royal Orthopaedic Hospital Car Park location code is 4012

Patient parking charge concessions – Weekly Tickets

Reduced car park fees are available for patients in certain circumstances which may require regular or long term visits. Please pick up a form from the ward or department you are visiting or from the welcome desk situated at the main entrance to the Outpatients Department.  The cost is £17.50 per week. Please note, weekly tickets cannot be purchased in advance.

Ward 3 patients can apply for a separate weekly ticket costing £10.

For more information please see the parking attendant on-site, call 0345 301 1151 or visit the APCOA Connect website at www.apcoaconnect.com

Preparing for Surgery

Accepting your surgery date

Your surgery date is the earliest date that your surgeon is able to offer you. If you wish to accept this date or if this date isn’t suitable, please contact the number on your letter as soon as possible.

Please remember your admission time is not the time you will have your procedure, but it allows for you to be admitted, speak to the medical team and ensures you are safely prepared for your procedure.

 

Nutrition

Good nutrition is important in the weeks leading up to your surgery or treatment; a well-balanced diet helps you to recover more quickly and reduces the risk of complications.

Increase the amount of protein you eat in the weeks before and after your surgery. Good sources of protein include grilled white and red meat, fish, cheese, milk, yoghurt, soya, nuts and seeds.

Try to drink 8 – 10 glasses of water per day in the weeks before and after your surgery. This will help your wound to heal well, make you less tired and help you to recover more quickly. If you are normally on a restricted fluid intake, please consult medical staff before changing your fluid intake.

Amplitude Patient Outcomes Portal

Amplitude is a quick and easy way for you to track your progress. It's online set of simple questions that you will answer before and after your surgery. Amplitude is important because:
  • It allows you to track the progress you are making
  • It helps us to monitor you and provide you with the best support
  • It enables us to learn and offer even better care to our patients

How to use Amplitude

  • At hospital: when you visit us you can use Amplitude on one of our kiosks in the orange zone. Alternatively, log in to Amplitude on your phone, tablet or laptop: patientportal.roh.nhs.uk
  • At home: log in to Amplitude on your phone, tablet or laptop: patientportal.roh.nhs.uk

Physiotherapy appointment

Your Outpatient Physiotherapy Checklist

  • Please ensure you arrive five minutes before your appointment.
  • Parking is limited so please allow sufficient time to park.
  • If you arrive late your physiotherapist will not be able to see you as it will mean a delay for following patients.
  • During your first appointment you will be asked questions about your problem and also about your general health. You will then be examined so please ensure you have appropriate clothing.
  • Your first appointment will last about 40 minutes.
  • Subsequent appointments will last about 20 minutes.
  • If you are unable to attend your appointment please let us know at least 24 hours in advance so that we can offer your appointment to another patient.
  • If you do not attend your appointment and then do not contact us within 2 weeks we will unfortunately have to discharge you from our care to allow other patients to be seen.

You will visit one of the following departments, you can contact them direct if you have any questions about your appointment:

  • Physiotherapy: 0121 685 4120
  • Hydrotherapy: 0121 685 4125
  • Gymnasium: 0121 685 4126
  • Occupational Therapy: 0121 685 4122
  • Orthotics: 0121 685 4123

Day Case

Your surgery date is the earliest date that your surgeon is able to offer you. If you wish to accept this date or if this date isn’t suitable, please contact the number on your letter as soon as possible.

Please remember your admission time is not the time you will have your procedure, but it allows for you to be admitted, speak to the medical team and ensures you are safely prepared for your procedure.

The order of the operating list is not confirmed until the day of admission so you could be waiting some hours before your procedure. Please ask any staff for updates as you want them. Once you have had your procedure and you are back on ADCU you will be monitored for approximately two hours and then you will be discharged.

Throughout this process relatives are more than welcome to receive updates from the receptionist or contact us on 0121 685 4080

Planning your visit

Where we are

It’s a good idea to plan your visit in advance so that you can arrive on time and feel prepared. Our address is:

The Royal Orthopaedic Hospital
NHS Foundation Trust

Bristol Road South
Northfield
Birmingham
B31 2AP

Download the map

Public transport

Getting here by bus

The National Express West Midlands Services 61, 98, 63 all run from the City Centre, along Bristol Road and stop outside the Hospital gates.

At peak times (before 9.30 am and after 3.30 pm -6.30 pm, Monday - Friday) buses run every 4 minutes.

During off-peak times (9.30 am to 3.30 pm, and after 6.30 pm, Monday - Friday) buses run every 15 minutes. There is a reduced service on Sundays. The 98 service also stops off at University Hospitals Birmingham in Edgbaston.

The First Direct Bus service number 144 runs from the City Centre, every half hour to Bromsgrove and Worcester and stops outside the hospital.

Use the Network West Midlands journey planner

Getting here by train

The closest train station to The Royal Orthopaedic Hospital is Northfield Train Station. Please be advised that the station is approximately 1.2 miles from the hospital, a distance which may be unsuitable for some visitors. 

Use the Network West Midlands journey planner


Getting here by car

Parking (cashless options available)

APCOA Connect offers cashless payment options at the Hospital; pay by phone, pay by SMS, pay by web and pay by app. The benefits are the freedom to pay for parking from anywhere and the ability to extend a parking stay without returning to the vehicle. You don’t need to be a registered user to pay via APCOA Connect.

 

Registration

Registration is quick, simple and free. Once registered, you can use phone, SMS, smartphone app or website parking payment options. Any calls to the standard phone parking service are much quicker and simpler because they will already know most of the details needed for your parking.  Once you are registered you can pay and extend your parking by SMS message and view your parking history online at www.apcoaconnect.com

The Royal Orthopaedic Hospital Car Park location code is 4012

First time users
  1. Call 01895 262122 as soon as you have parked your vehicle
  2. You will need the car park's Location Code - 4012, the length of your stay (for parking code see below) and your payment card details.
  3. Reply to the text with your Vehicle Registration Number. Your parking is now paid.

Pay by phone: 01895 262122
Pay by text: 68680
Pay by web www.apcoaconnect.com
Pay by App – download the Apcoa Connect App from the app store to your phone or mobile device

Parking TariffS
  • Up to 2 hours
    £3.80
    Parking Code 120
  • Up to 5 hours
    £5.00
    Parking Code 300
  • Up to 24 hours
    £7.50
    Parking Code 801

For more information please see the parking attendant on-site, call 0345 301 1151 or visit the APCOA Connect website at www.apcoaconnect.com 

Blue Badge Holders Information

Blue Badge Parking in designated parking spaces will no longer be free of charge. A rate of £3.30 will be available for all blue badge holders which will cover a period of up to 5 hours. This concession is not limited to the designated disabled parking bays but for all parking bays in the Hospital patient and visitor car parks.

Blue Badge Holders should select the £3.80/up to 2 hours tariff to access the 5 hours concession. Please note a 30p convenience fee will be added to your parking tariff.

Discounts for Multiple Visits

Tickets for longer periods can be purchased from the ward or department you are visiting. Please ask one of the team. The charges are as follows.

  • 7 day ticket: £14.00
  • 28 day ticket: £40.00

Physiotherapy, Oncology and Paediatric patients attending two or more appointments per week can apply for a separate weekly ticket:

  • 7 day ticket: £7.00

Forms are available from the ward or department you are visiting, the welcome desk or from the car park kiosk located in the main hospital car park. Please note, weekly tickets cannot be purchased in advance.

If you have any questions about parking, please contact the car park team on 0121 685 4201