Culture matters

In 2022 we were rated as the most inclusive NHS employer and 15th most most inclusive overall in the UK.

In 2021, we were finalists in the 'Trust of the Year' category in the pretigious HSJ Awards

Our values

Our values drive everything we do. They are more than words; they are the foundation of the care we deliver. Respect, compassion, excellence, pride, openness and innovation. The Royal Orthopaedic Hospital is a values-driven organisation from top to bottom.

Excellence

Behaviors we are looking for:

Collaborates with colleagues, patients and other care providers to deliver high quality care for patients.
Accepts responsibility and critically reviews own performance; delivers improvement and fulfils promises made to others.
Values the contribution of all colleagues, irrespective of their role.
Delivers consistently at or above required standards.

Behaviors we won't tollerate:

Works in isolation from colleagues/other teams.
Places own or team priorities above those of the Trust.
Does not share good practice or learn from others/other teams.
Refuses to accept feedback from colleagues.
Inconsistent delivery of care/achievement of objectives.

Innovation

Behaviors we are looking for:

Embraces new ideas and challenges self and others to adopt new ways of working/alternative approaches.
Networks with others to keep updated; leads on developing best practice.
Seeks new and better ways of caring for patients for today and in the future.

Behaviours we will not tollerate:

Does not challenge self , nor change working or clinical practice
Does not network with others, fails to innovate/develop good practice
Prefers to maintain status quo and relies on existing skills and knowledge.
Does not learn from experience or feedback, mistakes are repeated.

Compassion

Behaviours we are looking for:

Acts to support the health and well-being of own team.
Carries out genuine acts of kindness for others.
‘Reads’ others and acts with empathy, especially with different personalities.
Helps colleagues make the connection between their feelings and values and the quality of the service they provide.

Behaviours we will not tollerate:

Shows no understanding of others’ perspective.
Avoids responsibility for the well-being of colleagues.
Does not understand the impact of emotions and behaviour on colleagues.

Openness

Behaviors we are looking for:

Truthful and transparent with patients and colleagues when makes mistakes.
Supports colleagues who make mistakes or behave inappropriately by giving balanced, honest feedback.
Communicates in a way that is clear, concise and honest.
Is courageous in challenging unsafe practice and inappropriate behaviour; raises concerns about things they don’t believe to be right.

Behaviors we won't tollerate:

Inconsistent in messages to patients and colleagues, not forthcoming when mistakes have been made, fails to accept own responsibility.
Feedback is either withheld or provided ineffectively/aggressively, rather than constructively.
Does not communicate clearly, provides ambiguous responses.
Does not challenge unsafe practice or inappropriate behaviour.
Raises concerns through inappropriate channels, or without respect for Trust process.

Pride

Behaviors we are looking for:

Shows pride in their work and strives to deliver the best within available resources.
Utilises all knowledge, skills and experience for the benefit of patients and the Trust.
Takes responsibility to overcome obstacles and adopts a ‘can do’ approach.

Behaviours we will not tollerate:

Accepts and/or delivers work which is less than their best.
Is unable to explain how their role helps the Trust to deliver excellent patient care.
Low resilience to disappointment, allows patient experience to suffer because of personal disappointments.

Respect

Behaviours we are looking for:

Listens without interrupting, is sensitive to others and shows patience.
Acknowledges and empathises with others, irrespective of their needs, views and beliefs.
Is always polite, in person, by email or telephone.
Says ‘hello my name is..’ to every patient and where care is to be provided, explains this clearly in advance.

Behaviours we will not tollerate:

Does not listen to others views, interrupts inappropriately.
Disregards the contribution that others can make
Abrupt/discourteous in their communication (e.g. emails without salutation, unaware of their personal impact.
Does not introduce self to patients/colleagues, does not explain care to be provided.

Our partners

We work with a number of different organisations who are supporting us to build and sustain an inclusive and wellbeing-focussed culture.

Our Staff Networks

Our Staff Networks put your voice at the heart of everything we do. It's how we're building an amazing culture which puts people first. Join a network and share your voice, because every voice matters.