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The ROH Staff Bank

The ROH Staff Bank supports The Royal Orthopaedic Hospital to deliver outstanding care. We offer unique and flexible opportunities and we love working with positive and dedicated people!

The benefits of joining the staff bank include:

  • Competitive rates of pay: Pay on the bank is competitive and can reflect your level of experience. Payments are made on a weekly basis for convenience.
  • Flexible hours: As a specialist elective centre, we can offer flexible hours to fit around your life.
  • First refusal of shifts: We make it quick and easy to book shifts via an online app.
  • Paid training: We’ll ensure you receive all the training you need to succeed in your bank role.
  • Evening and weekend opportunities: If you’re looking for more shifts during the evening and weekend, we have lots of extended hour opportunities.
  • Opportunities for progression: If you’re interested in personal progress, we can support you to develop in to full time roles and receive training in different areas.

What roles are available?

Information here about the different role profiles available e.g.

  • Staff Nurses 
  • Health Care Assistants
  • Operating Department Practitioners
  • Theatre Assistants 
  • Physiotherapists 
  • Radiographers 
  • Pharmacy roles
  • Information Technology roles
  • Finance roles
  • Secretarial support 
  • Administrative and clerical roles

Who are we looking for?

Our values are more than words, they are at the heart of how we treat our patients and one another. Click here to read more about our values. 

As a centre of excellence in orthopaedics, we work to high standards, delivering outstanding care every day. If you are dedicated to patient care and maintain high standards, then you are just who we are looking for.

Our values define what is important in the way we deliver our vision. Our key behaviours set out how we work, irrespective of the role we have in the organisation. These behaviours, consistently carried out, will embed the Royal Orthopaedic Hospital (ROH) values in our everyday working lives, and support the delivery of our vision to be the first choice in orthopaedic care.
Excellence
Behaviors we are looking for:
  • Collaborates with colleagues, patients and other care providers to deliver high quality care for patients.
  • Accepts responsibility and critically reviews own performance; delivers improvement and fulfils promises made to others.
  • Values the contribution of all colleagues, irrespective of their role.
  • Delivers consistently at or above required standards.
Behaviors we won't tollerate:
  • Works in isolation from colleagues/other teams.
    Places own or team priorities above those of the Trust.
  • Does not share good practice or learn from others/other teams.
  • Refuses to accept feedback from colleagues.
  • Inconsistent delivery of care/achievement of objectives.
Innovation
Behaviors we are looking for:
  • Embraces new ideas and challenges self and others to adopt new ways of working/alternative approaches.
  • Networks with others to keep updated; leads on developing best practice.
  • Seeks new and better ways of caring for patients for today and in the future.
Behaviours we will not tollerate:
  • Does not challenge self , nor change working or clinical practice
  • Does not network with others, fails to innovate/develop good practice
  • Prefers to maintain status quo and relies on existing skills and knowledge.
  • Does not learn from experience or feedback, mistakes are repeated.
Compassion
Behaviours we are looking for:
  • Acts to support the health and well-being of own team.
  • Carries out genuine acts of kindness for others.
  • ‘Reads’ others and acts with empathy, especially with different personalities.
  • Helps colleagues make the connection between their feelings and values and the quality of the service they provide.
Behaviours we will not tollerate:
  • Shows no understanding of others’ perspective.
  • Avoids responsibility for the well-being of colleagues.
  • Does not understand the impact of emotions and behaviour on colleagues.
Openness
Behaviors we are looking for:
  • Truthful and transparent with patients and colleagues when makes mistakes.
  • Supports colleagues who make mistakes or behave inappropriately by giving balanced, honest feedback.
  • Communicates in a way that is clear, concise and honest.
  • Is courageous in challenging unsafe practice and inappropriate behaviour; raises concerns about things they don’t believe to be right.
Behaviors we won't tollerate:
  • Inconsistent in messages to patients and colleagues, not forthcoming when mistakes have been made, fails to accept own responsibility.
  • Feedback is either withheld or provided ineffectively/aggressively, rather than constructively.
  • Does not communicate clearly, provides ambiguous responses.
  • Does not challenge unsafe practice or inappropriate behaviour.
  • Raises concerns through inappropriate channels, or without respect for Trust process.
Pride
Behaviors we are looking for:
  • Shows pride in their work and strives to deliver the best within available resources.
  • Utilises all knowledge, skills and experience for the benefit of patients and the Trust.
  • Takes responsibility to overcome obstacles and adopts a ‘can do’ approach.
Behaviours we will not tollerate:
  • Accepts and/or delivers work which is less than their best.
  • Is unable to explain how their role helps the Trust to deliver excellent patient care.
  • Low resilience to disappointment, allows patient experience to suffer because of personal disappointments.
Respect
Behaviours we are looking for:
  • Listens without interrupting, is sensitive to others and shows patience.
  • Acknowledges and empathises with others, irrespective of their needs, views and beliefs.
  • Is always polite, in person, by email or telephone.
  • Says ‘hello my name is..’ to every patient and where care is to be provided, explains this clearly in advance.
Behaviours we will not tollerate:
  • Does not listen to others views, interrupts inappropriately.
  • Disregards the contribution that others can make
    Abrupt/discourteous in their communication (e.g. emails without salutation, unaware of their personal impact.
  • Does not introduce self to patients/colleagues, does not explain care to be provided.

Contact Us

General queries
0121 685 4043 (internal extension: 55943)

E-rostering queries
0121 685 4377 (internal extension 55774)
Add generic email

Office hours
Mon- Fri   7:30am - 3:30pm
Weekend - Leave an answer phone message or bleep 2627 for urgent enquiries

Meet the Team

  • Trust Bank Manager: Eileen Hendrick
  • E-Rostering lead: Jade Johnson 
  • Administrative support: Michelle Lowe 

Find out more about working for the ROH Staff Bank

Download our induction booklet

Click here