Skip to main content

The Royal Orthopaedic Hospital is Top 6 for Overall Inpatient Experience

Chief Nurse, Nikki Brockie, and a few members of the Inpatient team

 The Royal Orthopaedic Hospital comes out in the Top 6 Trusts for overall inpatient experience in the 2022 Care Quality Commission (CQC) Inpatient survey results released in September. 

The survey, which looks at the experiences of people who stayed at least one night in hospital as an inpatient, found that the Royal Orthopaedic Hospital performed ‘Much better than expected’ in 2022. The hospital is one of the largest specialist orthopaedic units in Europe and is a Getting it Right First Time (GIRFT) elective hub, the first Trust in Birmingham with this accreditation.

The survey asked patients for their views on various aspects of their care, ranging from communication with staff, the hospital environment and being involved in decisions, through to being treated with dignity and respect.

On average, patients rated the Royal Orthopaedic Hospital 9.0 out of 10.0, an increase of 0.3 from 2019.

Jo Williams, Chief Executive, said: “I’m delighted ROH has been recognised in the 2022 CQC Adult Inpatient Survey in the Top 6 Trusts nationally.

“These results show the impact of the compassionate and kind care our staff provide patients every day and I’m so proud of all the team here at ROH. As a GIRFT elective hub, we’re focused on providing expert, specialist care for our patients and so it’s wonderful to hear patients continually rate us highly. We want to thank all of those patients who completed this survey as it helps us identify the areas where we are doing well, and it gives us an opportunity to further improve our services to patients.”

Nikki Brockie, Chief Nurse at the Royal Orthopaedic Hospital, added: “I am delighted and very proud of the recently released CQC in-patient survey results for 2023.  Our teams are dedicated to ensuring that every patient has a positive experience at ROH and receives ‘outstanding care every time’. This year’s results are a clear indication that we move ever-closer to achieving this goal.”

In the survey, the Trust scored particularly high for confidence and trust in doctors (9.5) and nurses (9.3), being treated with dignity and respect (9.5), support with equipment and adaptations in the home (9.5) and being given enough information on their condition or treatment (9.2).