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The Patient Experience Team

About the team

The Patient Experience Team exists to support patients and their families to have a positive experience when using services at The Royal Orthopaedic Hospital. We aim to listen to patients, learn from their experiences and continually improve how we support people. Out Team includes PALS, Complaints and the Volunteering Service. If you need support, we can help. Please get in touch.

Reporting

The patient experience team produces various reports throughout the year which analyse and assess PALS, Complaints and Friends and Family test data. This data helps improve the patient experience.

Patient Experience Report Summary
Complaints and Annual Experience Report 2021 - 2022

    Contact us

    PALS Team: 0121 685 4128 / This email address is being protected from spambots. You need JavaScript enabled to view it.
    Complaints Team: 0121 685 4128 / This email address is being protected from spambots. You need JavaScript enabled to view it.
    Volunteer Service: 0121 685 4128 / This email address is being protected from spambots. You need JavaScript enabled to view it.t

    Monday - Friday: 8am - 4pm (excluding Bank Holidays)

    Address

    The Patient Experience Team
    The Royal Orthopaedic Hospital
    Bristol Road South
    Birmingham
    B31 2AP

    Working in partnership

    Healthwatch Birmingham is the independent champion for health and social care in Birmingham, providing people with ways to share their views about services.

    Finding more support

    POhWER
    Charity

    A charity providing free advocacy,information and advice.

    0300 456 2370
    This email address is being protected from spambots. You need JavaScript enabled to view it.
    Hertlands House, Primett Road,
    Stevenage, Hertfordshire, SG1 3EE

    Parliamentary and Health Service Ombudsman

    The PHSO help make final decisions on complaints that have not been resolved.

    0345 015 4033
    This email address is being protected from spambots. You need JavaScript enabled to view it.
    Millbank Tower, London SW1P 4QP

    Healthwatch
    Birmingham

    An independent service advocating for which health and social care services users.

    03000 683 000
    This email address is being protected from spambots. You need JavaScript enabled to view it.
    83 Hagley Road, Birmingham B16 8QG

    The Patients
    Association

    A charity dedicated to supporting patients

    0800 345 7115
    This email address is being protected from spambots. You need JavaScript enabled to view it.
    The Patients Association, PO Box 935, Harrow, Middlesex, HA1 3YJ