The Patient Experience Team exists to support patients and their families to have a positive experience when using services at The Royal Orthopaedic Hospital. We aim to listen to patients, learn from their experiences and continually improve how we support people. Out Team includes PALS, Complaints and the Volunteering Service. If you need support, we can help. Please get in touch.
The patient experience team produces various reports throughout the year which analyse and assess PALS, Complaints and Friends and Family test data. This data helps improve the patient experience.
PALS Team: 0121 685 4128 /
Complaints Team: 0121 685 4128 /
Volunteer Service: 0121 685 4128 /
Monday - Friday: 8am - 4pm (excluding Bank Holidays)
The Patient Experience Team
The Royal Orthopaedic Hospital
Bristol Road South
Healthwatch Birmingham is the independent champion for health and social care in Birmingham, providing people with ways to share their views about services.
A charity providing free advocacy,information and advice.
0300 456 2370
Hertlands House, Primett Road,
Stevenage, Hertfordshire, SG1 3EE
The PHSO help make final decisions on complaints that have not been resolved.
0345 015 4033
Millbank Tower, London SW1P 4QP
An independent service advocating for which health and social care services users.
03000 683 000
83 Hagley Road, Birmingham B16 8QG
A charity dedicated to supporting patients
0800 345 7115
The Patients Association, PO Box 935, Harrow, Middlesex, HA1 3YJ
© Royal Orthopaedic Hospital. All rights reserved.