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Infection Prevention and Control (IPC)

0121 685 4354

Wound Infection Helpline

0121 685 4308

Is your wound red, inflammed, hot, painful, hard or leaking discharge? It's probably nothing to worry about, but call us to check. 

8am - 4pm, Mon - Fri (excludes bank holidays)


As a Trust we take our responsibilities for the prevention and control of infection very seriously. We are committed to preventing avoidable infections and aim to consistently provide a clean environment and safe care to patients.

Many patients under our care are considered high-risk to infection so one of our key priorities to maintain patient safety is the prevention and control of healthcare-associated infections (HCAIs).

Controlling infection

Leave infections at home when you are a visitor

If you have an infection stay away until you are completely better, or discuss with a member of staff. This is especially important if you have sickness and diarrhoea.

Clean your hands carefully and often

The best way to prevent bacteria passing from one person to another is by cleaning our hands. Hand gel dispensers are clearly displayed within clinical areas and where available at the entrance to clinics, wards or departments and we would be grateful if you could use them. To use the hand gel: squirt some gel onto the palm of one hand then rub your hands together vigorously making sure that you cover all areas of your hands and fingers. Keep rubbing your hands together until the gel evaporates. This should take 20-30 seconds. Hand washing with soap and water is also very important. Remember to wash your hands:

  • After going to the toilet
  • Before eating or drinking
  • If your hands appear soiled
  • If you have been in an area where either yourself or someone else has had diarrhoea or vomiting.

All our staff are trained to clean their hands before certain actions or tasks and have been provided with information to ensure they understand the importance of following the Five Moments for Hand Hygiene. This is a World Health Organisation (WHO 2006) initiative designed at promoting global hand hygiene which the Trust have and continue to participate in. Please do not be afraid to ask staff if they have cleansed their hands if you are not sure that they have - it is so much better to ask at the time. You should also see many posters and notices promoting hand hygiene when you are at the hospital.

No clutter

Help staff by not bringing in lots of belongings. Take away things that are no longer needed.

Feel free to ask our team

Feel free to ask staff if they have cleaned their hands. They should do so regularly as part of their work. 

Tell us if you have any concerns

You are encouraged to report any problems (e.g. things that are dirty or spillages) to our team.

Ask for advice

Infections worry everyone and they can be complicated to understand. If you have any questions, please ask our clinical team.

Bone Infection Unit

The Bone Infection Unit is a specialist unit dedicated to the investigation and treatment of patients with all aspects of bone or joint infection. You can contact the Bone Infection Unit on 0121 685 4000 ext 55523 or by email on This email address is being protected from spambots. You need JavaScript enabled to view it.