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The Patient Experience Team

The Patient Experience Team includes PALS, Complaints and Volunteer Services

Address

The Patient Experience Team
The Royal Orthopaedic Hospital
Bristol Road South
Birmingham
B31 2AP

Opening Hours

Monday - Friday: 8am - 4pm
(excluding Bank Holidays)

Contact us

PALS Team
0121 685 4128
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Complaints Team
0121 685 4128
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Volunteer Service
0121 685 4128
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About the team

The Patient Experience Team exists to support patients and their families to have a positive experience when using services at The Royal Orthopaedic Hospital. We aim to listen to patients, learn from their experiences and continually improve how we support people. Out Team includes PALS, Complaints and the Volunteering Service. If you need support, we can help. Please get in touch.

Finding more support

POhWER
Charity

A charity providing free advocacy,information and advice.

0300 456 2370
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Hertlands House, Primett Road,
Stevenage, Hertfordshire, SG1 3EE

Parliamentary and Health Service Ombudsman

The PHSO help make final decisions on complaints that have not been resolved.

0345 015 4033
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Millbank Tower, London SW1P 4QP

Healthwatch
Birmingham

An independent service advocating for which health and social care services users.

03000 683 000
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83 Hagley Road, Birmingham B16 8QG

The Patients
Association

A charity dedicated to supporting patients

0800 345 7115
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The Patients Association, PO Box 935, Harrow, Middlesex, HA1 3YJ

Your feedback

Your feedback helps us to improve services!

Friends & Family Test

The NHS Friends and Family Test (FFT) is a quick and anonymous way to give your views after receiving NHS care or treatment.

Meet the team

Roko, Head of Patient Experience

Reporting

The patient experience team produces various reports throughout the year which analyse and assess PALS, Complaints and Friends and Family test data. This data helps improve the patient experience.

Patient Experience Report Summary
2020/21

Download the report here

Annual Complaints and Patient Experience Report
2020/21

Download the report here

Working in partnership

Healthwatch Birmingham is the independent champion for health and social care in Birmingham, providing people with ways to share their views about services.