The Patient Experience Team

About the team

The Patient Experience Team exists to support patients and their families to have a positive experience when using services at The Royal Orthopaedic Hospital. We aim to listen to patients, learn from their experiences and continually improve how we support people. Our Team includes PALS, Complaints and the Volunteering Service. If you need support, we can help. Please get in touch.

Reporting

The patient experience team produces various reports throughout the year which analyse and assess PALS, Complaints and Friends and Family test data. This data helps improve the patient experience.

Patient Experience Report Summary

Complaints and Annual Experience Report 2023 - 2024

Contact us

PALS Team
0121 685 4128
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Complaints Team
0121 685 4128
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Volunteer Service
0121 685 4226
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Monday - Friday: 8am - 4pm (excluding Bank Holidays)

Address

The Patient Experience Team
The Royal Orthopaedic Hospital
Bristol Road South
Birmingham
B31 2AP

Working in partnership

Healthwatch Birmingham is the independent champion for health and social care in Birmingham, providing people with ways to share their views about services.

Compliments

Had a good experience that you would like to share with us?
Please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 0121 685 4128. Your compliments will be shared with the teams involved as we promote a sharing of good practice.

For Loved Ones

If you are unable to visit a loved one in hospital, you can use our email service and your message will then be delivered to your loved one whilst in our care.

Simply email This email address is being protected from spambots. You need JavaScript enabled to view it. with the subject 'For Loves Ones' and include the name of the patient, date of birth, hospital number, ward number (if known) and your details!

We will not collect or share any personal data, including email addresses or any other information contained within the body of an email other than for the purpose that it is intended.

Finding more support

POhWER
Charity

A charity providing free advocacy,information and advice.

0300 456 2370
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Hertlands House, Primett Road,
Stevenage, Hertfordshire, SG1 3EE

Parliamentary and Health Service Ombudsman

The PHSO help make final decisions on complaints that have not been resolved.

0345 015 4033
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Millbank Tower, London SW1P 4QP

Healthwatch
Birmingham

An independent service advocating for which health and social care services users.

03000 683 000
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83 Hagley Road, Birmingham B16 8QG

The Patients
Association

A charity dedicated to supporting patients

0800 345 7115
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The Patients Association, PO Box 935, Harrow, Middlesex, HA1 3YJ

Veteran Aware Accredited

The ROH is proud to be accredited as Veteran Aware.

This means we have made a promise to the nation and those who serve or who have served and their families, that they will not experience any disadvantage as a result of their service.

Please let us know if you or your spouse/ partner/ family member have ever served in the UK armed forces so that we can best support your care needs.

Being identified as a veteran in your NHS medical notes will ensure you are able to access specific Armed Forces Community health services.

We commit to providing the best standards of care and support to the armed forces community.

Click to read about our veteran aware accreditation