PALS (Patient Advice and Liaison Service)
About the PALS service
The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers. The PALS department are comitted to providing safe and high-quality care to all patients and service users.
PALS concerns are issues raised by a patient or on behalf of a patient (with consent). They usually outline an experience wherein a patient was dissatisfied with the service provided.
Once your concern or enquiry has been received, a PALS case will be raised. This is then sent to the department / service manager
PALS Enquiries are cases which have a timeline of 2 working days. They raise any simple questions that patients have about their experience.