The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers.
PALS Concerns are issues raised by a patient or on behalf of a patient (with consent). They usually outline an experience wherein a patient was dissatisfied with the service provided. Concerns have a timeline of 5 working days to be completed. We ask for the patient to be contacted by senior management within 2 working days; this is to ensure that the concerns can be fully addressed and looked into by the final deadline
PALS Enquiries are cases which have a timeline of 2 working days. They raise any simple questions that patients have about their experience.
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