About the PALS service

The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers. 

We are committed to providing safe and high-quality care to all of our patients and service users. However, if you are dissatisfied with any aspect of care or treatment please get in touch.

You can contact the PALS team to raise a concern or an enquiry.

PALS concerns

PALS concerns are issues raised by a patient or on behalf of a patient (with consent). They usually outline an experience wherein a patient was dissatisfied with the service provided. 

Once your concern has been received, a PALS case will be raised. This is then sent to the department / service manager, you will receive a response in writing or over the phone within 7 working days.  

PALS Resolution

This is an enquiry which does not raise any matters of concern and are general enquiries. You will receive a response to general enquiries within 3 working days.

Get in touch

0121 685 4128
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