At The Royal Orthopaedic Hospital, we are committed to offering the highest quality care to patients and service users. The views of patients (both adults and children), carers and members of the public are highly valued for developing services, recognising priorities and addressing concerns.
The PPG group helps us look at ways to improve patient experience at the hospital. The group will discuss issues that patients and carers raise and consider actions that need to be taken to resolve them. We will also use this group to help us gain a better understanding of the priorities and concerns of service users.
Members of the group will include patients, carers, relatives and members of the Patient Experience Department.
Please note the PPG will not deal with complaints, information on how to submit a complaint can be found by contacting the PALS department.
The next PPG meeting will take place on Tuesday 4 October, 10am-11am on Microsoft Teams.
The Learning Disability and Autism Forum is a space for people with learning disabilities, autistic people and their parents or carers to share experiences and work together to develop and improve services at our hospital.
Membership is open to:
People with learning disabilities and autistic people
Parents and carers of people with learning disabilities or autistic people
Staff members who either have or care for someone with a learning disability or autism
Friday 30th September, 10:30am – 11:30am
Please note this Forum will not deal with complaints, information on how to submit a complaint can be found by contacting the PALS department.
Every 6 weeks on the Patient Experience Group meeting (PEG), staff and previous patients, members of the public and consultants, chat via zoom. The PEG is significant in healthcare organisations and helps directly monitor the patient experience. On these meetings, patients discuss their individual experience and specific areas of improvement following their surgical intervention with members of staff and clinicians specialising in the area of discussion.
Meetings include the weekly governance report, where incidents, RCAs, PALS contacts and complaints are discussed. This meeting covers both division 1 and 2 on a bi-weekly basis and informs the members of staff across the board of processes and procedures.
Join us for pizza and talk to us about how we can develop our hospital services and environment to meed the needs of young people.
Date: Tuesday 27 September
Time: 5pm - 7pm
Location: The Knowledge Hub (Gate C), The Royal Orthopaedic Hospital, Bristol Road South, Northfield, B31 2AP.
This meeting will also help us shape our Youth Forum to support young people.
Please note this forum will not deal with complaints, information on how to submit a complaint can be found by contacting the PALS department
I can tell what kind of care my daughter is going to get within 15 steps of walking on to every new ward.
This powerful statement, from a mother whose daughter needed frequent inpatient stays, inspired the development of the ’15 Steps Challenge’. The 15 Steps Challenge focuses on seeing care through a patient or carer’s eyes, and exploring their first impressions.
We are always keen to listen to your views and feedback. Find out more about how you can share your veiws.